Work Force Management (WFM) Specialist

Passionate about Work Force Management)? Join us as a WFM Specialist and grow with an innovative team.

Work Force Management (WFM) Specialist

As a WFM Specialist at Consulytic you play a crucial role in planning, scheduling, forecasting and capacity planning for our customers. You use historical data to predict the expected workload for the coming period and convert this into effective capacity planning. You manage the data from the capacity plan and translate this into periodic schedules in which the staffing is tailored to the amount of work. You continuously monitor and report on developments within the WFM process and also look for solutions to improve it. Consulytic will support you in the form of training and coaching to further develop in this role. You will be included in a team of WFM people with whom you will jointly develop solutions for the customer

Applicants must meet the following requirements:

(Minimum) HBO working and thinking level (training on ADEK, PTC, UNASAT, IBW, FHR, etc.);
Strong analytical skills;
Excellent communication skills;
Fluent command of both Dutch and English;
Excellent planning and organizational skills;
Eager to learn and would like to develop your skills in WFM;
Ability to work independently as well as in a team, with internal and external partners;
Flexible and creative in finding solutions;
Experience in a customer service/call center environment is an advantage.

Interested in this position?

Do you want to be part of the Consulytic team? We’re curious to get to know you! That’s why we invite you for an informal meeting over a cup of coffee (or tea). During this conversation, we’d love to explore how we can make a meaningful impact together.

Contact us at hrm@consulytic.com, give us a call at +597 888-2992 or simply fill in the application form on the right. We look forward to scheduling a meeting with you. See you soon!

Apply here

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